If you receive an item that was damaged during delivery or an incorrect item was sent by us please contact Brown Jersey immediately.
You should then package the item with the Returns Number (you will be provided with this when you contact us about the problem) clearly marked on the outside of the package and return it to us. When we receive your return we'll contact you to let you know how the problem will be solved.
Returns will only be accepted within 28 days of the original transaction date.
We will not accept returns for any reason other than those stated clearly above.
Brown Jersey Bikes warrants that the frame and fork of each new Brown Jersey bike will be free of material defect for a period of 7 years from the original transaction date. Other components on each new Brown Jersey bike will warranted to be free of material defect for a period of 28 days from the original transaction date. Brown Jersey Bikes will replace or repair (at our discretion) any part that is defective, without charge (conditions apply).
This warranty does not cover normal wear and tear, damage due to misuse, incorrect assembly, poor maintenance, or accidental damage. The warranty is null and void where the bicycle is used in competitive events or for stunt exhibitions or commercial purposes. Examples of these type of events include (but are not limited to) stunt riding, skateboard park riding, jumping, racing (of any kind), hiring, leasing. The warranty is also null and void if the bicycle is used in training for any of these activities
Warranty does not cover consumable products.
Brown Jersey Bikes makes no other warranties or guarantees either express or implied.
Any other item sold by Brown Jersey Bikes (other than new Brown Jersey branded complete bicycles) is not covered by this warranty and no warranty or guarantee express or implied is offered on any other item. New Old Stock ('NOS') Collectors bikes are not covered by this warranty.
The buyer is responsible for all packaging and delivery costs of returning any faulty item back to us. We shall be responsible for the packaging and delivery costs incurred when we send the replacement part back to the buyer.
Any implied warranty will be limited in duration to those outlined above.
Brown Jersey Gift Certificates are the easy way to give family and friends what they want when you’re not quite sure what that might be. You can purchase the Gift Certificate just like any other product on the Brown Jersey website. If you receive one, you can use it to purchase any product you like from the Brown Jersey website.
What is a Brown Jersey Gift Certificate?
The Brown Jersey Gift Certificate can be used as currency towards any item on the Brown Jersey website.
The Brown Jersey Gift Certificate is available in $25, $50, $100, $250, $500 and $1000 AUD denominations.
Gift Certificates are issued via email using an electronic voucher code which can them be redeemed in the Order Details to buy any product on the Brown Jersey website www.brownjersey.com.au
Brown Jersey Gift Certificates are to be treated like cash. Lost or stolen gift certificates will not be replaced, refunded or redeemed. The Gift Certificate is not redeemable for cash. Cash will not be given for any unused balance. If purchase exceeds available gift certificate balance, you must make up the difference with another payment method.
How do I order a Brown Jersey Gift Certificate?
To order a Brown Jersey Gift Certificate you can add the gift certificate to your cart like any other product by selecting ‘Add to Cart’ button on the product page. Then continue to the Express Checkout to complete your order.
If you want to purchase more than one Gift Certificate you can increase the item quantity on the product page. You can also buy any other products at the same time as placing your order for the Gift Certificate(s).
Gift Certificates are valued and issued in AUD dollars.
As the Gift Certificate is issued electronically you will not be charged for shipping.
How will I receive a Brown Jersey Gift Certificate?
Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Certificates that you order.
Your order will usually be processed within 24 hours, however if you order contains additional products or you have added a special instruction note the dispatch of your gift certificate may be delayed.
How do I give the Brown Jersey Gift Certificate to the recipient?
Once you have received the electronic Gift Voucher code you can them forward on this email to the gift recipient, or you can print out the gift certificate and give it to them. Gift Certificates are valid for 12 months from the date of purchase.
I am the recipient of the Brown Jersey Gift Certificate, how do I redeem it?
The Brown Jersey Gift Certificate can be used to purchase any product on www.brownjersey.com.au. Select the item(s) you wish to order, add them to your cart. On the Shopping Basket page enter your postcode and click ‘Update Postcode’ to calculate shipping – ensuring you have the correct Country selected. Either selects ‘Login/Create Account’ or ‘Express Checkout’.
Under Order Details enter your Brown Jersey Gift Certificate Code in the Gift Certificate/Promotional Code box and click on apply. Your Gift Certificate amount will be subtracted from your Total.
Select Gift Certificate as your payment method and select ‘Submit’ as normal.
If you have a Total amount over your Gift Certificate amount you will need to select either Credit Card or PayPal Express or Cheque as your payment method to pay for the remaining total balance.
You don’t have to spend all of the Brown Jersey Gift Certificate at once. We will keep track of any unused portion and you can use that to place future orders.
Brown Jersey Gift Certificates are valid for 12 months from the date of purchase so make sure you remember to redeem your gift certificate in time.